educational technology support
Androgogic operates a high service level Support Desk.
The Support Desk provides a single point of contact to all Androgogic clients for registering all types of incidents, service requests, change requests, configuration and release management. The Support Desk tracks, monitors, escalates and reports on the complete support lifecycle.
The Support Desk receives and logs all incidents and provides the first line of support to resolve incidents. The Support Desk monitors and escalates all incidents as per agreed service levels. The Support Desk prepares reports on service levels.
Androgogic supports a number of end users both as first level support, and by supporting client-partner help desk staff for second level incidents and problems.
A number of support communication channels are maintained by Androgogic to facilitate these Support Desk services, including telephone support, email support, web-based support and self-service options (knowledge base articles, videos, and so on).
Telephone support 1800 246 442 is available:
- Business days: 8am - 10pm
- Non business days: 9am - 5pm
Web access is available 24x7x365